After use, clean your sex doll's intimate areas with mild soap and warm water. To maintain the doll's overall cleanliness, regularly wipe the body with a damp cloth.

Sex dolls are typically made of high-quality medical-grade silicone or TPE (thermoplastic elastomer). Both materials are safe for use and designed to mimic human skin.

Yes, using water-based lubricants is recommended to enhance comfort and prevent damage to the doll's skin.

Be gentle when posing the doll and avoid extreme angles. Follow the manufacturer's guidelines to ensure proper positioning.

Store your sex doll in a cool, dry place, away from direct sunlight, and avoid contact with sharp objects to prevent damage.

When dressing or undressing your doll, avoid applying excessive force to avoid damaging the doll's skin or joints.

Yes, you can use compatible sex toys with your sex doll, but ensure they are made from safe materials to avoid reactions with the doll's skin.

Avoid using products containing alcohol, bleach, or other harsh chemicals, as they can damage the doll's skin.

For hygiene purposes, it's best to clean your sex doll after each use.

Regularly clean and maintain your sex doll, store it properly, and avoid exposing it to extreme temperatures to prolong its lifespan.

To protect the doll's inner structure, avoid using it in water or submerging it in the shower or bathtub.

Avoid applying excessive force to the doll's joints or delicate areas, and use gentle, realistic movements during use.

Use a gentle cleanser and soft cloth to clean the doll's makeup and hair. Be cautious not to damage or smudge the features.

Regularly apply a small amount of silicone lubricant to the doll's movable parts to keep them flexible and functioning smoothly.

Currently, we accept credit card payments and Stripe. Due to the nature of adult products, supported payment channels may vary, so please check our website for the latest information.

Yes, we use a secure payment system to protect your personal information and transaction safety. You can confidently use credit card payments and Stripe. At realpaldolls.com, we prioritize the safety of your transactions. We regularly undergo reviews and audits from reputable payment gateways like Stripe, as well as credit card institutions like Visa and Mastercard, to maintain high-security standards.

You can select your desired payment method on the checkout page. If you wish to change the payment method after checkout, please contact our customer support team.

If your payment fails, please check that your payment information is correct and ensure sufficient funds in your credit card. If issues persist, contact your bank or reach out to our customer support team.

Our credit card payments and Stripe are available to customers worldwide. However, please note that due to the nature of adult products, some regions may restrict or prohibit such transactions. In such cases, please contact us for alternative payment options.

Orders are typically processed within 48 hours of payment confirmation (excluding weekends and holidays), ensuring a timely preparation for shipment.

Once your order has been processed, the estimated shipping time is approximately 3 to 5 business days. Please note that shipping times may vary depending on your location and other external factors.

We provide free shipping to all local markets. For the USA market, it includes the entire United States, excluding Hawaii, Alaska, and Puerto Rico. For the Europe market, it covers Belgium, Luxembourg, Netherlands, Austria, Denmark, France, United Kingdom, Italy, Czech Republic, Poland, Hungary, Estonia, Latvia, Lithuania, Portugal, Spain, Slovakia, Finland, Ireland, Bulgaria, Romania, Greece, Croatia, Germany, and Sweden.

Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor your package's journey and know when to expect its arrival.

If you receive a damaged package, please refrain from using the product and contact us within 48 hours of receipt. We will guide you through the return or replacement process to ensure your satisfaction.

Yes, you can cancel your order. However, we can only process cancellations before the order has been shipped. Once the item has been shipped, the cancellation is no longer possible.

We accept returns or exchanges within 48 hours of package receipt. Please inspect your order upon arrival and contact us immediately if there are any issues.

If your product arrives damaged or defective, please contact us within 48 hours of receipt. We will guide you through the return or replacement process at no additional cost.

Yes, you can return or exchange an unused and undamaged product within 48 hours of package receipt. The customer is responsible for the return shipping fees in this case.

To initiate a return or exchange, please contact our customer support team within 48 hours of receiving your package. They will guide you through the process.

If you receive the wrong product, please contact us immediately. We will arrange a return and exchange at no additional cost to you.

In the interest of our customers' health, we strictly adhere to our no-return policy for used products. Please make sure to inspect the product upon receipt and reach out to us promptly for any concerns.

Once we receive the returned product and confirm its condition, we will process the return or exchange within 5-7 business days.

Unfortunately, once the item has been shipped, the cancellation is no longer possible. We kindly request that all cancellation requests be made before the item is shipped.

We collect only the necessary personal information required for processing orders and providing customer support. This includes your name, shipping address, email address, and contact number. Rest assured that we respect your privacy and adhere to data protection laws.

We use customer data solely for order processing, delivery, and customer support purposes. Your information is securely stored and protected with appropriate measures to prevent unauthorized access or disclosure.

We do not share, sell, or disclose customer data to third parties unless required for order fulfillment, delivery, or legal purposes. Your personal information is treated with the utmost confidentiality and is used strictly for internal purposes only.

We understand the importance of privacy, especially when dealing with adult products. All our orders are shipped in discreet and unmarked packaging, without any branding or product details visible on the outside. Your privacy and confidentiality are our top priorities, and we take every precaution to ensure that your order is delivered discreetly to your doorstep.