Return Policy

At RealisticDolls.Store, we strive to provide you with the best possible shopping experience. Our return policy is designed to ensure your satisfaction while maintaining the highest standards of hygiene and safety. Please read the following return policy guidelines before making a purchase:

1. Returns and Exchanges:

1.1 We accept returns or exchanges within 48 hours of package receipt.

1.2 To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging.

2. Used or Damaged Products:

2.1 Due to the nature of adult products and hygiene considerations, we cannot accept returns or exchanges for used items or products showing any signs of use (including but not limited to hair or skin particles).

2.2 If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will guide you through the return or replacement process at no additional cost.

3. Cancellation Policy:

3.1 You can cancel your order, but the cancellation request must be made before the item is shipped.

3.2 Once the item has been shipped, the cancellation is no longer possible.

4. Return Process:

4.1 To initiate a return or exchange, please contact our customer support team within 48 hours of receiving your package. They will guide you through the process.

4.2 After receiving the returned product and confirming its condition, we will process the return or exchange within 5-7 business days.

4.3 After successful return processing, the refund will be credited to your account within approximately 2-5 days.

5. Return Shipping:

5.1 If the product is unused and undamaged, the customer is responsible for return shipping fees.

5.2 For returns or exchanges due to product defects or damages, we will cover the return shipping costs.

6. Exceptions:

6.1 We strictly adhere to our no-return policy for used products due to hygiene reasons.

6.2 Products that do not meet the eligibility criteria mentioned above will not be eligible for returns or exchanges.

Please note that our return policy aims to protect your health and ensure your satisfaction. For any further inquiries or assistance regarding returns or exchanges, please contact our customer support team.

Our Email: contact@RealisticDolls.Store

Your privacy, safety, and satisfaction are our top priorities.